Once Membership or Class Credit is purchased, you must book the classes you’d like to attend within the specified time frame.

24 Hour Cancellation Policy, Rescheduling Bookings & No Shows. We operate a 24 hour cancellation policy. If you would like to reschedule a class you’ve booked, log into your account, click on the class you’d like to reschedule, click on the “Booked” button and then the button “I do not wish to attend this event” before the 24 hour cut off time. From here you can book into another class, with that pass, within a month of your purchase date. Please note that 3 No Shows will result in a charge to your account.

Waiting List Protocol. If you’re on the waiting list, you must keep an eye on being automatically moved into a class, if a space becomes available. You’ll be notified of this move by email from our booking system makesweat; please check your junk mail and/or save info@thebodypeople.co.uk in your contacts. Alternatively you can log into your account to see if you’ve been moved into the class.

Monthly Rolling Contract. To cancel a Rolling Membership, log into your account either through the My Account Page or through the Person Icon on the Booking Calendar, select cancel before your next payment date.

Refund Policy. Please note that a fee of £2.50 to cover admin and booking fees will be deducted from your refund.

*NO ON THE DOOR CASH PAYMENTS FOR CLASSES